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Cerberus discloses password and account information data breach

Mar 27, 2014 // Dan Yelin

Cerberus’ Anti-Theft app is the type of thing most people install to safeguard their phone in the event it gets stolen. It allows you to track your phone’s location, record audio, and other nifty things to help get it back. But what happens when people steal from the company you turn to when people steal from you?

Many Android users who use this app for that very reason got a rude wake up call today when Cerberus disclosed that their account and password information had been hacked. Fortunately for both the company and their customers, the stolen information was encrypted, making it much harder for the thieves to access. To date only three user accounts have been accessed by unauthorized users, but Cerberus has been urging users to change their passwords through their website out of an abundance of caution.

The full text of their e-mail sent out to users is included below:

Our Security Team recently discovered and blocked suspicious activity on Cerberus servers. The investigation found no evidence that your account was in any way accessed or compromised.

However, the attacker(s) were able to gain access to usernames and encrypted passwords for a subset of our users. No other personal data (emails, device information, etc.) has been accessed.

While the accessed passwords are encrypted, as an extra precaution we have immediately secured these accounts invalidating the current passwords.

Please create a new password by signing into your account at and selecting the “Forgot password?” option, or go directly here: . Submit the form and you will receive an email with further instructions to set your new password.

After you reset the password, you can verify that no unauthorized commands have been sent to your Android device. Open Cerberus on your device, log in and select the “View Cerberus log” option at the bottom of the app settings.

We sincerely apologize for the inconvenience of having to change your password, we take security of our users very seriously and are constantly working to improve it.

If you have any questions, please do not hesitate to contact Cerberus Support at

The Cerberus Team